Got questions?
Check these FAQs for quick fixes and official details on every feature. Look through our support forums if you still need help.
General questions:
Learn the basics of WordPress themes. We cover why they matter for your web presence and if they work with the newest WordPress versions. You can also find details on demo content and how to get help with your installation.
A theme controls the look and feel of your entire website. It handles your layout and design so you can focus on your content. You need one to make your site look professional and unique to your brand.
Our team tests every layout against the most recent WordPress updates. We release patches quickly to make sure your site stays stable and secure. You can update with confidence knowing the code is ready.
Your license type determines how many sites you can build. A single purchase usually covers one live project. Check your specific plan details to see if you have access to more domains.
We include sample data files to help you get started fast. You can import these layouts to make your site look exactly like our live previews. This saves you hours of design work.
Our documentation covers every step of the setup process. You can also reach out to our help desk for one-on-one guidance. We make sure your site gets online without any technical headaches.
License usage:
Read about using our designs for client work or changing the code. We also explain license renewals and if you can move a license to a new owner.
Developers often use our tools to build sites for their own customers. You just need a valid license for each separate project you launch. This is a great way to speed up your workflow.
The code is fully open for you to edit and customize. You can change the CSS or PHP files to match your specific vision. We encourage users to make these designs their own.
Access to new features and security patches requires an active subscription. You can keep using the theme if your license ends, but you will miss out on vital updates. Annual renewals keep your site running smoothly.
Licenses stay tied to the original purchaser or the first domain where they are activated. You cannot move a used license to a different user or a new owner. Contact us if you need to discuss a special case.
Our products work best on self-hosted sites. You need a Business or Commerce plan to use custom themes on the WordPress.com platform. Most users prefer a standard hosting provider for full control.
Support & updates:
See what kind of help comes with your purchase. We explain how long you have access and the best way to request technical assistance.
Most plans give you a full year of one-on-one help and code updates. You can renew this access at a discount before it expires. This ensures your site stays fresh for the long term.
Our staff helps with theme bugs and general setup questions. We focus on making sure our features work as promised on your server. We do not provide deep custom coding for third-party plugins.
Open a ticket through our official member portal to get help. Our experts usually reply within one business day to fix your issue. Provide your site URL and a clear description of the problem.
We push out new versions whenever WordPress updates or we find a bug. Our team also adds new features based on user feedback throughout the year. Your dashboard will show a notice when a new version is ready.
The theme will stay live on your site even without an active plan. You just lose the ability to download new versions or ask our team for help. We suggest staying current to avoid security risks.